Operations live DEL LON NYC SIN
contact@eswiftassistance.com India +91 93116 27887
SIA World's first service delivery platform for assistance companies

Global healthcare
and assistance.Connected by technology.

eSwift International Assistance connects insurance companies, assistance companies and healthcare providers on one platform — backed by an accredited provider network across 130+ countries and round-the-clock operations. Delivery of care, worldwide.

Talk to eSwift Explore our solutions
Global provider networkConnecting…
24-hour operations Medical and travel assistance coordinated at any hour, in any time zone.
0Countries covered
0Continents
24/7/365Assistance operations
OneGlobal provider network
About eSwift

Deep assistance expertise, rebuilt as a platform.

eSwift International Assistance (SIA) grew out of years of domain knowledge in international travel insurance and assistance — and turned that experience into the first aggregator platform of its kind. Insurance companies and assistance companies from anywhere in the world join a single platform, extend their reach, and grow both inbound and outbound business.

The result is one place to run medical assistance, travel assistance, claims, network access, cost containment and analytics — supported by people who have handled the cases themselves.

Mission

Evolving the way international travel assistance is delivered worldwide.

Vision

To build the world's most convenient and secure platform — enabling insurance companies to deliver in-house international travel assistance, and creating new business for assistance companies globally.

Our values

The five that spell SWIFT.

Written for the moment a case actually happens — not for a wall.

S

Safety

Every decision starts with the safety of the member. Clinical appropriateness comes before cost, and before convenience.

W

Wellbeing

We look after the whole person — the patient in the hospital bed, and the family waiting for news at home.

I

Integrity

Medical opinion is given honestly, whether or not it suits the case, the insurer or the invoice.

F

Fast

We respond fast, using every opportunity to save lives. In an emergency abroad, minutes are the whole service.

T

Trust

A member abroad has to trust a voice they have never heard before. We earn that in the first minute of the first call.

Our solutions

Six ways eSwift delivers care.

From a single emergency call abroad to an entire in-house assistance programme — open any card to see the full scope.

01 — Platform
eSwift software aggregator platform for assistance and insurance companies

Software Aggregator Platform

A fully automated platform that lets insurance companies deliver seamless international travel assistance in-house, and lets assistance companies connect with partners worldwide.

  • Assistance and claims management
  • Automated case management
  • Global provider network access
  • Cost containment
  • Reports and analytics
  • Workflow and access control
  • Solutions for insurance companies
  • Solutions for assistance companies
02 — Medical
International travel and medical assistance supported around the clock

Medical Assistance Solutions

Comprehensive international travel and medical assistance with 24/7 worldwide support — for insurance companies and for corporates covering travelling employees.

  • International travel assistance
  • Emergency assistance
  • Medical coordination and case handling
  • Hospital assistance and guarantee of payment
  • Medical evacuation and repatriation
  • Cashless hospitalisation
  • Reimbursement claims management
  • Claims support for insurers
03 — Corporate
On-site and remote-site corporate healthcare services

Corporate Healthcare Solutions

World-class on-site and remote-site medical services that keep work going in the most challenging environments — tailored to your business requirements.

  • Occupational health centres
  • Onsite, industrial and factory clinics
  • Remote and offshore medical support
  • Dedicated ambulances
  • 24/7 medical support
  • Medical consulting
  • Medical staffing
  • Medical training
  • Medical equipment rental
  • Tele-medical consultation
  • Health checks and employee wellness
04 — Tourism
Medical tourism and wellness services coordinated by eSwift

Medical Tourism Solutions

A healthcare solution built for reliability and convenience — managing emergency response and keeping a workforce healthy, wherever treatment takes place.

  • Emergency ambulance coordination
  • Tele-medical consultation
  • Health checks
  • Corporate wellness
  • Medical transportation
05 — Travel
Medical tourism and wellness services coordinated by eSwift

Travel Insurance & Assistance

Support for travellers when things go wrong abroad — from a hospital admission to a lost passport — with Travel Remedy, the international travel insurance product supported by eSwift.

  • Medical emergencies abroad
  • Hospitalisation and cashless services
  • Travel disruption support
  • Lost luggage assistance
  • Passport-related emergencies
  • Claims assistance and settlement support
06 — Network
Medical tourism and wellness services coordinated by eSwift

Global Partner Network

An accredited service provider network across 130+ countries on 6 continents, so members find the right provider every time they need one — at a reasonable cost.

  • Credentialed Assistance Service Partners (ASP)
  • Network Service Providers (NSP)
  • Hospitals and healthcare facilities
  • Provider relations and onboarding
  • Continuous network expansion
The eSwift platform

One platform.
A world of assistance.

eSwift built the world's first platform where assistance and insurance companies work together across borders. Join it and you get access to the best local assistance companies worldwide — and a share of inbound cases from partners in other markets.

Case management, medical assistance, claims processing, network and billing sit in one integrated flow, with clearly defined work distribution and process control at every step.

Request a platform walkthrough

Case management

Automated, end-to-end handling of a case from first notification to closure.

Claims management

Integrated claims processing with clear workflows and audit trails.

Global provider network

Direct access to credentialed partners, hospitals and service providers.

Workflow automation

Defined work distribution, process flows and operational management.

Cost containment

Experience, network leverage and technology applied at every stage.

Reports & analytics

Real-time analytics and customised reporting for every data requirement.

Access control

Secure, role-based access across partners in a controlled environment.

Customer satisfaction

Industry best practice applied to deliver an experience that exceeds expectations.

Value proposition

Go global. Execute local.

One world, one network of providers. eSwift gives assistance and insurance companies reach into a global ecosystem while service is still delivered by the partner who knows the ground — the hospital down the road, the local ambulance, the doctor who speaks the language.

Network coverage Coordination hubs Live case routing
On-site medical team supporting a corporate workforce
On-site, remote-site and offshore Medical cover where the work actually happens.
Corporate healthcare

Your people are your most valuable asset.

Duty of care does not stop at the office door. eSwift builds and staffs the medical capability your operation needs — a clinic on a factory floor, a dedicated ambulance on site, a doctor on call for a remote crew, a health check programme across a workforce.

Every element can be run standalone or as one managed programme, tailored to your business requirements.

Occupational health centres Dedicated ambulances 24/7 medical support Medical staffing Medical consulting Medical training Equipment rental Telehealth Health checks Emergency response
Why eSwift

Built by people who have handled the cases.

Global reach

An accredited network across 130+ countries on 6 continents, reachable through one platform and one relationship.

Technology

Assistance and claims run on one integrated system, not a patchwork of email threads and spreadsheets.

24/7 support

Operations and medical coordination that never close, because emergencies abroad happen on someone else's clock.

Cost containment

Network leverage, negotiated care and automated end-to-end claims that hold costs down at every stage.

Expertise

Strong domain knowledge in international travel insurance and assistance, earned before the platform was written.

Customer experience

Reliable, compassionate, efficient — the way a member remembers being looked after in a bad week abroad.

How it works

From first contact to closed case.

01

Connect

An insurer, assistance partner, corporate or member reaches eSwift — at any hour, from anywhere.

02

Coordinate

Our operations and medical teams assess the case and coordinate the assistance required on the platform.

03

Deliver

The accredited local provider delivers the treatment, transport or service on the ground.

04

Manage

eSwift manages the case, claims, billing, reporting and workflow through to settlement.

In their words

The cases behind the platform.

“

I would like to thank you for guiding me and ensuring we got the required support in the most difficult time in a foreign land. Once again, I thank you for your help!

RV
Radha VermaMember
“

When I saw the medical expenses of our son who had to be hospitalised due to an injury who is a student in United States, I got a shock. Thank God we had assistance services from eSwift. Thank you for your guidance, support and timely settlement of hospital bills. God bless you all!

NM
N. MuraleedharanMember
“

Thank you so much for the smooth transfer of my father to Mumbai, he is now recovering and will be home soon. From a situation of helplessness of how to get my father back from Johannesburg — thanks to the eSwift doctors for arranging the transfer.

MD
Manoj DeshmaneMember
“

I want to personally thank you for making all efforts for the safe travel of Vijay, we were all very disturbed since the accident. Thanks again for keeping your promise. God bless you and your team.

R
RakeshMember
“

I would personally like to thank you and your colleagues' exceptional effort. This includes providing information and constant touch as per promise. They were professional, and I would like to give personal commendation to them.

RD
Ravi DeshpandeMember
Join our network

Anywhere in the world, eSwift can coordinate assistance.

Our assistance services work when members find exactly the right accredited provider, every time they need one. That network is present in over 130 countries on 6 continents, and it keeps growing.

If you are a healthcare provider or facility interested in being considered for our medical network, write to our Provider Relations Department.

Apply to join the network
130+Countries
6Continents
1Network

Who joins

Hospitals and clinics, ambulance and air-ambulance operators, assistance companies, diagnostic centres and specialist providers — credentialed as Assistance Service Partners and Network Service Providers.

Let's build a better global assistance network.

Whether you are an insurance company, an assistance company, a corporate organisation or a healthcare partner, connect with eSwift to explore how our technology, network and expertise can support your business.

Talk to eSwift Join our network
Contact

Start a conversation.

Tell us what you need and the right person will come back to you. For a live case in progress, call the operations line — it is answered around the clock.

Operations

24 hours, every day of the year

Opens in your email app, addressed to contact@eswiftassistance.com